F.A.Q.

Frequently Asked Questions

Q: How do I get free shipping?
Q: What is your return policy?
Q: Can I use a School Purchase Order to pay for my online order?
Q: Can I use a Government Purchase Card to place my order? What about shipping on GPC cards?
Q: Why are the nameplates jumping in price?
Q: I have a large list of names do I have to type them all?
Q: Do you have an 889 Form?





Q:
How do I get free shipping?

A: If you are using an Army GPC card & your order is over $100 you qualify for free shipping. You can email, call in your order or place it on the website with the option of school purchase order and call in your credit card. If you put your card information on the website we cannot verify it was a GPC card and cannot refund your shipping.

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Q: What is your return policy?

A: Returns or Exchanges for defective items within 14 days. Personalized products, shoes, socks, berets and graduation items are NOT returnable.

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Q: Can I use a School Purchase Order to pay for my online order?

A: Yes, School Purchase Orders are accepted daily. When placing the order online, add your products to your shopping cart as normal and proceed to checkout. On the payment page where you would typically enter in your debit/credit information there is a selection to change payment. Choose “SCHOOL PURCHASE ORDER” and click “PLACE ORDER”

purchase order option


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Q: Can I use a Government Purchase Card to place my order? What about shipping on GPC cards?

A: You can absolutely use a GPC card to place your order, however we cannot adjust the shipping on the website. You can either email us your order at JROTC@JROTC.com or place your order online as if you were using a School Purchase Order to send the order to us before payment. To do this, on the payment page of checkout click on “SCHOOL PURCHASE ORDER” and then place your order. We will create an official invoice and call you for payment, taking off the cost of shipping for you.

gpc card

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Q: Why are the nameplates jumping in price?

A: If the price of your nameplates aren't adding up it could be the number of quantity you have. The quantity is how many plates per name you need. Example: If you type 3 names and put a quantity of 3 you would get 3 of each name for a total of 9 nameplates.

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Q: I have a large list of names do I have to type them all?

A: No, you can type in the first line of "Email List" and enter the quantity of the total nameplates you want and then email your list of names over to us at orders@jrotc.com


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Q: Do you have an 889 Form?