F.A.Q.

Frequently Asked Questions

Q: What is your return policy?
Q: Can I use a School Purchase Order to pay for my online order?
Q: How can I place an order for Brigade or someone else to pay?
Q: Why are the nameplates jumping in price?
Q: I have a large list of names do I have to type them all?
Q: Do you have an 889 Form?





Q: What is your return policy?

A: Returns or Exchanges for defective items within 14 days. Personalized products, shoes, socks, berets and graduation items are NOT returnable.

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Q: Can I use a School Purchase Order to pay for my online order?

A: Yes, School Purchase Orders are accepted daily. When placing the order online, add your products to your shopping cart as normal and proceed to checkout. On the payment page where you would typically enter in your debit/credit information there is a selection to change payment. Choose “SCHOOL PURCHASE ORDER” and click “PLACE ORDER”

purchase order option


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Q: How can I place an order for Brigade or someone else to pay?

A: Start your checkout process like you would be paying with a credit card and when you get to where it asks for your credit card you will select the payment method "School Purchase Order" this will just email us and you a copy of the order. We will then turn around and send you and official quote you can send to Brigade for authorization and payment or to your card holder. If you have any questions give us a call at 509-292-0410

gpc card

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Q: Why are the nameplates jumping in price?

A: If the price of your nameplates aren't adding up it could be the number of quantity you have. The quantity is how many plates per name you need. Example: If you type 3 names and put a quantity of 3 you would get 3 of each name for a total of 9 nameplates.

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Q: I have a large list of names do I have to type them all?

A: No, you can type in the first line of "Email List" and enter the quantity of the total nameplates you want and then email your list of names over to us at orders@jrotc.com


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Q: Do you have an 889 Form?